{"id":3684,"date":"2026-08-05T02:37:59","date_gmt":"2026-08-05T02:37:59","guid":{"rendered":"https:\/\/integrapalvelut.fi\/?p=3684"},"modified":"2026-08-05T02:44:29","modified_gmt":"2026-08-05T02:44:29","slug":"miksi-asiakaspalvelutilanne-muuttuu-hankalaksi","status":"publish","type":"post","link":"https:\/\/integrapalvelut.fi\/?p=3684","title":{"rendered":"Miksi asiakaspalvelutilanne muuttuu hankalaksi?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"3684\" class=\"elementor elementor-3684\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6a7b8e1 e-con e-atomic-element e-flexbox-base e-12d3a44 \" data-id=\"6a7b8e1\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"6a7b8e1\">\n    <div class=\"elementor-element elementor-element-47506e2 e-con e-atomic-element e-flexbox-base e-39d79fc \" data-id=\"47506e2\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"47506e2\">\n    \t\t<div class=\"elementor-element elementor-element-d70836d elementor-widget elementor-widget-text-editor\" data-id=\"d70836d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div>Miksi asiakaspalvelutilanne muuttuu hankalaksi?<\/div><div>Kukaan ei synny asiakaspalvelun ammattilaiseksi, eik\u00e4 kukaan yleens\u00e4 aloita\u00a0<span class=\"gmail_default\">keskustelua\u00a0<\/span>haluten riidell\u00e4. Silti konfliktitilanteita syntyy p\u00e4ivitt\u00e4in. Yleisimm\u00e4t syyt hankaliin asiakastilanteisiin ovat:<\/div><ul><li>Odotusten ja todellisuuden t\u00f6rm\u00e4ys:\u00a0Asiakas kokee saaneensa huonoa palvelua tai rikkin\u00e4isen lupauksen, jolloin pettymys purkautuu kiukkuna.<div aria-hidden=\"true\">\u00a0<\/div><\/li><li>Empatian ja kuuntelun puute:\u00a0Jos asiakas kokee, ettei h\u00e4nt\u00e4 oteta vakavasti tai h\u00e4net ohitetaan valmisvastauksilla, tilanne eskaloituu sekunneissa.<\/li><li>Ep\u00e4selv\u00e4 viestint\u00e4:\u00a0Ammattijargon, v\u00e4\u00e4rink\u00e4sitykset tai puolustuskannalle asettuminen luovat tarpeetonta vastakkainasettelua.<\/li><li>Resurssipaineet ja stressi:\u00a0Pitk\u00e4t jonot ja ty\u00f6ntekij\u00e4n kiire heijastuvat suoraan vuorovaikutuksen laatuun.<\/li><\/ul><div>Koulutuksemme antaa tiimillesi ty\u00f6kalut, joilla n\u00e4m\u00e4 tilanteet tunnistetaan ajoissa ja katkaistaan ennen kuin ne k\u00e4rjistyv\u00e4t.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-046d2cd e-con e-atomic-element e-flexbox-base e-edb3a4b \" data-id=\"046d2cd\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"046d2cd\">\n    \t\t\t<a href=\"https:\/\/integrapalvelut.fi\/?page_id=3403\" target=\"_blank\" class=\"e-image-link-base\" data-interaction-id=\"11fb0d8\"\n\t><img fetchpriority=\"high\" decoding=\"async\" class=\"e-image-base \" id=\"3627\" src=\"https:\/\/i0.wp.com\/integrapalvelut.fi\/wp-content\/uploads\/2026\/08\/chenspec-question-mark-5450223_1920.jpg?fit=300%2C169&amp;#038;ssl=1\" width=\"300\" height=\"169\" srcset=\"\" alt=\"\"\/>\t<\/a>\t\t\n<\/div>\n\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Miksi asiakaspalvelutilanne muuttuu hankalaksi?Kukaan ei synny asiakaspalvelun ammattilaiseksi, eik\u00e4 kukaan yleens\u00e4 aloita\u00a0keskustelua\u00a0haluten riidell\u00e4. Silti konfliktitilanteita syntyy p\u00e4ivitt\u00e4in. Yleisimm\u00e4t syyt hankaliin asiakastilanteisiin ovat: Odotusten ja todellisuuden t\u00f6rm\u00e4ys:\u00a0Asiakas kokee saaneensa huonoa palvelua tai rikkin\u00e4isen lupauksen, jolloin pettymys purkautuu kiukkuna.\u00a0 Empatian ja kuuntelun puute:\u00a0Jos asiakas kokee, ettei h\u00e4nt\u00e4 oteta vakavasti tai h\u00e4net ohitetaan valmisvastauksilla, tilanne eskaloituu sekunneissa. Ep\u00e4selv\u00e4 [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":3643,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ocean_front_end_style_editor":"no","ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"on","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"ocean_post_oembed":"","ocean_post_self_hosted_media":"","ocean_post_video_embed":"","ocean_link_format":"","ocean_link_format_target":"self","ocean_quote_format":"","ocean_quote_format_link":"post","ocean_gallery_link_images":"on","ocean_gallery_id":[],"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[34],"tags":[],"class_list":["post-3684","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-asiakaspalvelu","entry","has-media"],"jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/i0.wp.com\/integrapalvelut.fi\/wp-content\/uploads\/2026\/08\/ri_ya-person-7062924_1920.jpg?fit=1920%2C1280&ssl=1","_links":{"self":[{"href":"https:\/\/integrapalvelut.fi\/index.php?rest_route=\/wp\/v2\/posts\/3684","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/integrapalvelut.fi\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/integrapalvelut.fi\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/integrapalvelut.fi\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/integrapalvelut.fi\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3684"}],"version-history":[{"count":7,"href":"https:\/\/integrapalvelut.fi\/index.php?rest_route=\/wp\/v2\/posts\/3684\/revisions"}],"predecessor-vers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